If you have any questions, please email our Customer Support Team at support@itsjuliet.com or diamond@itsjuliet.com.
We have a 30-day return and refund policy, which means you have 30 days after the fulfillment of your item(s) to return and request a refund back to your original payment. This applies to customers domestically and internationally. You may also request a store credit or exchange directly through the self-service return or exchange portal in our footer, or at returns.itsjuliet.com.
If your item was defective or you received the wrong item, you can return it back to us at no charge, and we will issue you a refund. If your item was sold out or out of stock, but processed, we will refund and process your return immediately. You will be notified via email.
To start a very simple return or exchange, please go to returns.itsjuliet.com or click the Return link at the bottom of our website in the footer. You may return products that you have received. After that, depending on your selection, you will be sent an email confirming your request and RMA. Then, you will receive an approved email and label, with directions on shipping your item(s) back, if necessary, as well as your timeline for your refund, gift card, or exchange to be issued. You can email us at diamond@itsjuliet.com for assistance.
Returns, refunds, exchanges, or credits due will be processed and issued within 1-5 Business Days. You will be updated via Returnly throughout the entire process. Please be patient as it takes time to sort orders from our warehouse. We also have a Customer Support Team to answer all questions along the way.
You can always contact us for any questions via email or phone provided in the footer of our homepage or by using the Contact button at the bottom of our website. We always aim to respond within 24 hours.
Final Sale: Items tagged as final sale cannot be exchanged for instant store credit. Final sale items cannot be refunded back to card due to the already extreme markdown of their lowered prices. We do not accept returns on items marked Final Sale or without authorization. Items purchased during a promotional sale period may be returned for store credit only upon discretion.
We offer free return shipping on exchange orders! Exchanges can be made through our returns portal: returns.itsjuliet.com
You have 30 days from purchase date to exchange items in new condition with tags attached. Once the carrier has your return, the exchange will begin processing.
Perform a swift Exchange on our Returns and Exchange Portal at returns.itsjuliet.com located in the footer of every page on our website. Simply select the item you want to exchange your item with. We'll give you a label to send back your item and you have the option to repurchase the item(s) in a different size, color, or select any other in stock item in the store of equal, greater, or lesser value. If it is not an equal exchange, you will be issued the difference via refund.
In the rare case of receiving a damaged, defective, or incorrect item, please use returns.itsjuliet.com form located in the footer of our website for a refund back to your original payment method or contact us at support@itsjuliet.com for any assistance. Once we receive your request, we will be in contact with you to issue a refund back to your original payment method.
All directions and labels are generated and provided for you at your convenience once your item(s) are successfully submitted via our Returns Portal at returns.itsjuliet.com. If you choose to do an exchange, we pay for the return label. If you choose to return for a refund back to your original payment, the return label is automatically generated, and the fee will be subtracted from your total. We offer free shipping worldwide and this allows us that service.
Once orders are received, they are sent to our distribution center for processing and shipping. Since the distribution center has received this order, we are not able to modify your order. You may not cannot cancel an order that is in transit and once an order has been placed, you cannot change your shipping address due to our fraud prevention checks. However, you can process a return or exchange once your item has been received. If your item is in transit with a tracking number, we cannot cancel your order. We have a 30-day return policy. Please consider this policy and let us know if you need assistance at support@itsjuliet.com or diamond@itsjuliet.com.
RESERVED RIGHTS REGARDING RETURNS
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.
Please inspect your order upon reception and contact us if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right by issuing a refund back to your payment method after inspecting the state of the item. You can do this by contacting us at support@itsjuliet.com, diamond@itsjuliet.com, or by using returns.itsjuliet.com
For hygienic reasons, we do not accept returns for swimwear, intimates, undergarments like bodysuits, or accessories or final sale items. Please get in touch if you have questions or concerns about your specific item.
We will notify you once we’ve received and inspected your return, and send you a label along with the next steps and timelines for a refund back to your original payment method all via email. Please remember it can take up to 5 days for your bank or credit card company to process and post the refund too, although sometimes sooner.
It's Juliet is not responsible for shipping and returns until they reach our Grapevine, TX warehouse. Keep your proof of postage as we are not liable for return packages that are lost or stolen in-transit.
Easily return your item(s) through our Returns Portal in the footer of our website, or at returns.itsjuliet.com
Use of the Online Returns Portal is available to all customers.
START RETURN
How long do I have to return my item?
You have 30 days from the date of fulfillment to return your item.
Non-returnable Items
Bodysuits, swimwear, lingerie, undergarments, and accessories are considered non-returnable for hygienic reasons; also includes final sale items.
Can I exchange items?
Yes. You are welcome you to exchange your item(s) by using our Online Returns Portal and selecting 'Exchange' and then selecting the item you wish to exchange it for automatically.
Return Labels
We provide return labels. All directions and options are available at your convenience once your item is submitted for a return via our Returns Portal.
Additional Information on It's Juliet's Online Return Policy?
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above. Non-It's Juliet items sent to our Distribution Center will be discarded upon receipt.
DELIVERY CLAIMS
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used). It's Juliet does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.