We have a 30-day return and refund policy, which means you have 30 days after the fulfillment of your item(s) to return and request a refund back to your original payment. This applies to customers domestically and internationally. You may also request a store credit or exchange directly through the self-service return or exchange portal in our footer, or at returns.itsjuliet.com.
If your item was defective or you received the wrong item, you can return it back to us at no charge, and we will issue you a refund. If your item was sold out or out of stock, but processed, we will refund and process your return immediately. You will be notified via email.
To start a very simple return or exchange, please go to returns.itsjuliet.com or click the Return link at the bottom of our website in the footer. You may return products that you have received. After that, depending on your selection, you will be sent an email confirming your request and RMA. Then, you will receive an approved email and label, with directions on shipping your item(s) back, if necessary, as well as your timeline for your refund, gift card, or exchange to be issued. You can email us at email@example.com for assistance.
Returns, refunds, exchanges, or credits due will be processed and issued within 1-5 Business Days. You will be updated via Returnly throughout the entire process. Please be patient as it takes time to sort orders from our warehouse. We also have a Customer Support Team to answer all questions along the way.
You can always contact us for any questions via email or phone provided in the footer of our homepage or by using the Contact button at the bottom of our website. We always aim to respond within 24 hours.
Final Sale: Items tagged as final sale cannot be exchanged for instant store credit. Final sale items cannot be refunded back to card due to the already extreme markdown of their lowered prices. We do not accept returns on items marked Final Sale or without authorization. Items purchased during a promotional sale period may be returned for store credit only upon discretion.
We offer free return shipping on exchange orders! Exchanges can be made through our returns portal: returns.itsjuliet.com
You have 30 days from purchase date to exchange items in new condition with tags attached. Once the carrier has your return, the exchange will begin processing.
Perform a swift Exchange on our Returns and Exchange Portal at returns.itsjuliet.com located in the footer of every page on our website. Simply select the item you want to exchange your item with. We'll give you a label to send back your item and you have the option to repurchase the item(s) in a different size, color, or select any other in stock item in the store of equal, greater, or lesser value. If it is not an equal exchange, you will be issued the difference via refund.
Damaged, Defective, or Incorrect Items
In the rare case of receiving a damaged, defective, or incorrect item, please use returns.itsjuliet.com form located in the footer of our website for a refund back to your original payment method or contact us at firstname.lastname@example.org for any assistance. Once we receive your request, we will be in contact with you to issue a refund back to your original payment method.